Shipping policy

We are committed to delivering your order efficiently and transparently. Our store uses Shippo, a trusted shipping platform, to calculate shipping options, purchase labels, and provide tracking across multiple carriers.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed after [cutoff time, e.g., 2 PM local time] may be processed the next business day.

  • During high-volume periods (sales, holidays, product launches), processing times may be slightly extended.

You will receive a confirmation email once your order has shipped.

2. Shipping Rates & Carriers

We use Shippo to compare rates and select shipping services from a network of carriers, which may include:

  • USPS

  • UPS

  • DHL

  • FedEx

  • Local and regional carriers (where available)

Shipping rates are calculated at checkout (or predefined based on your location and order size) and are determined by:

  • Destination

  • Package weight and dimensions

  • Selected shipping speed

3. Estimated Delivery Times

Delivery times are estimates and begin once your order has shipped, not when it is placed.

Typical delivery windows:

  • Domestic shipping: 2–7 business days

  • International shipping: 7–21 business days (varies by destination and customs)

Delivery delays may occur due to carrier issues, weather, customs inspections, or other factors beyond our control.

4. Tracking Your Order

Once your order ships, you will receive an email with:

  • A tracking number

  • A link to track your shipment in real time

Tracking updates are provided directly by the carrier via Shippo.

5. International Shipping & Customs

For international orders:

  • Customers are responsible for customs duties, taxes, VAT, or import fees, if applicable.

  • These charges are not included in the product price or shipping cost unless explicitly stated.

  • Customs processing times may cause delays beyond estimated delivery windows.

6. Address Accuracy

Please ensure your shipping address is complete and accurate at checkout.

We are not responsible for:

  • Delays or non-delivery due to incorrect or incomplete addresses

  • Orders returned to sender because of address errors

If an order is returned due to an incorrect address, reshipping fees may apply.

7. Lost, Delayed, or Damaged Packages

  • If your package is marked as delivered but you have not received it, please contact the carrier first using the tracking link.

  • If your shipment is lost or significantly delayed, contact us at [your support email] and we will assist with a carrier inquiry via Shippo.

  • For damaged items, please contact us within 48 hours of delivery with photos of the damage and packaging.

8. Shipping Restrictions

We currently do not ship to:

  • P.O. Boxes (for certain carriers)

  • Restricted or sanctioned regions (subject to carrier and legal limitations)

If your location is unavailable at checkout, shipping may not be supported at this time.

9. Contact Us

If you have any questions about shipping, tracking, or delivery, please contact us at:

Phone number: 0713333940

Email: 254storeke@gmail.com

Physical address: Yesterjoys, Riverside Drive, 704, Nairobi, 00100, Kenya